Question 1

What is the best time to have a Photo Booth at my wedding?

Accepted Answer

The best time to have a Photo booth is either during cocktail hour or after dinner. During cocktail hour guests are mingling and it helps fill downtime and keeps guests entertained. After dinner the formalities are done are guests are relaxed and ready to have fun!

Question 2

How much space do you require for photo booths?

Accepted Answer

We require an 8x8 ft and an 8' height clearance for the backdrop. If your venue is smaller, we will do our best to compact our booth as best as possible.

Question 3

Can the booth be placed outside?

Accepted Answer

While we always recommend placing the Photo Booth indoors for the best lighting and reliability, we understand that's not always possible, especially at outdoor venues. We have a few requirements for outdoor setups should you choose to have your Photo Booth outdoors. The ground must be level, reasonable distance to a power source, and an inclement weather plan which is discussed prior to your event.

Question 4

How long does it take for the online gallery to be loaded?

Accepted Answer

Your gallery will be ready to view within 48 hours after your event—sometimes even sooner! We’ll send you a private link where you and your guests can download, share, and laugh all over again at your favorite moments.

Question 5

Can I bring my own scrapbook to your table?

Accepted Answer

Yes, you are welcome to bring your own scrapbook; however, please note that additional fees will apply as our standard print package includes one print per person in each photo for unlimited sessions.

Our attendant will not be responsible for managing, completing, or keeping track of personal scrapbooks brought to the event.

If you’d like a fully managed experience, we offer a scrapbook add-on where our attendant takes care of everything—from collecting photo strips to encouraging guests to leave notes—so you can enjoy a polished keepsake without the hassle.

Question 6

Do you require a deposit?

Accepted Answer

Yes, we require a 25% non-refundable deposit to secure your date and officially book your photo booth. 
Your date isn’t reserved until we receive your deposit and signed contract.

Question 7

When is my balance due?

Accepted Answer

The remaining balance is due 5 days prior to your event.
If you prefer to pay in cash, please contact us in advance so we can make the proper arrangements. We’re happy to accommodate when notified ahead of time!

Question 8

What forms of payment does The Mood Booth accept?

Accepted Answer

We accept cash, Zelle, Venmo, credit and debit cards, and PayPal (please note: a service fee applies to PayPal transactions).
Checks are only accepted for corporate and school events with prior approval.

Question 9

What if I have to cancel or reschedule my event?

Accepted Answer

We understand that plans can change. Please note that the 25% deposit is non-refundable, as it reserves your event date and prevents other bookings.
However, we’re happy to apply your deposit toward a future event within one year, as long as we have availability on the new date.
For events that are canceled or rescheduled within 5 days of the scheduled event, no refunds will be issued, but any balance paid beyond the deposit may still be applied to a future event.
We’re here to help and will always do our best to work with you if unexpected changes come up.

Question 10

Is set-up and breakdown included in the package?

Accepted Answer

Of course! Set-up and breakdown are included in the package. This does not affect your rental time.

Question 11

How early do you show up for your set up time?

Accepted Answer

We typically arrive 45 minutes to 1 hour before your scheduled start time, depending on the package and backdrop selected.
Some premium or custom backdrops may require additional setup time, and we always plan accordingly to ensure everything is ready before your start time.

Question 12

Can you set-up earlier for my event?

Accepted Answer

Yes, we offer an early setup option for an additional fee. This allows us to begin setting up as soon as venue access is granted, ensuring everything is perfectly ready before your scheduled start time.
Please note, the photo booth will only be available for use during your booked event time. Some exclusions apply.

Question 13

How far in advance should we book?

Accepted Answer

For weddings, we recommend booking as early as possible—many couples reserve their date 6–12 months in advance.
Peak seasons and popular dates fill up quickly, so securing your booth early ensures availability and gives you plenty of time to customize your experience. Last-minute bookings are welcome if we have openings—just reach out and we’ll do our best to accommodate you!

Question 14

What is the best way to contact us?

Accepted Answer

The best way to reach us is by completing our inquiry form—this helps us gather all the details we need to check availability and provide accurate pricing.
For quick questions, feel free to text or email us! Just keep in mind that if you're looking for a quote, we’ll still need the information from the form to give you the most accurate pricing.
We do our best to respond promptly and appreciate you reaching out!

Frequently Asked Questions